Terms of Service

1. What Orylo provides

Orylo is a native macOS application that connects your work with the assistants, agents, model providers, tools, and integrations you choose. It brings conversations, context, and AI-assisted workflows together on your Mac.

An Orylo purchase does not include third-party AI subscriptions, model API credits, agent subscriptions, or external tool fees unless the purchase offer expressly says otherwise. You are responsible for obtaining the third-party services you choose to use and paying their applicable charges.

Available features depend on your app version, operating system, license, permissions, configuration, and connected services. Future-feature descriptions are not a commitment to delivery by a particular date. Orylo's Teams feature refers to collaboration between configured assistants; it does not itself grant additional human-user licenses.

2. Eligibility and accounts

You must have legal capacity to enter into these Terms under the law that applies to you. If that law permits you to use the Services only with a parent or guardian's authorization, you must obtain that authorization, and the parent or guardian must accept these Terms on your behalf. The Services are not directed to children.

If you use Orylo on behalf of an organization, you must have authority to accept these Terms for that organization. References to “you” include that organization where appropriate.

Provide accurate information where required for sign-in or purchase and use only accounts you are authorized to access. Keep account access, API keys, paired devices, and other credentials secure. Notify us if you believe your Orylo account has been compromised. You are responsible for your own misuse or failure to take reasonable precautions; this does not make you responsible for failures attributable to us.

3. Software license

Subject to these Terms and your applicable trial or paid entitlement, we grant you a limited, non-exclusive license to install and use Orylo for your personal or internal business purposes. The software is licensed, not sold, and ownership of Orylo and its intellectual property is not transferred to you.

A standard account may have up to two active Macs. To limit abuse, device activation is limited to four successful activations in a rolling 30-day period. You can manage active devices through the available account controls. Do not resell, rent, sublicense, or share your account as a way to provide unlicensed access to others. Additional rights expressly granted in your purchase offer remain applicable.

License activation and periodic verification require an internet connection. An existing valid verification may support offline access for up to 72 hours, after which another successful verification may be necessary. Device deactivation or other access changes may therefore take time to reach an offline device. Orylo does not promise indefinite offline license verification.

Separate licenses govern included open-source and third-party components. Nothing in these Terms limits rights those licenses grant or rights that applicable law gives you, including legally protected interoperability or reverse-engineering rights.

4. Trials, purchases, and updates

Trial

Orylo offers a seven-day trial starting with your first eligible account sign-in, once per account. Starting a trial does not automatically create a paid subscription or authorize a charge. When the trial ends, features requiring an active license may stop working until you purchase access. Trial expiration does not itself delete your local conversation history.

Monthly, yearly, and lifetime plans

Orylo offers monthly and yearly subscriptions and a one-time lifetime purchase. All plans provide the same features and device limits. Active subscriptions include all updates; a lifetime purchase includes continued use and future updates without a recurring Orylo license fee. Third-party AI and service fees are separate.

Subscriptions renew automatically at the interval and price shown at checkout until canceled. You can manage payment details and cancel renewal through “Manage billing” on your account page. Cancellation takes effect at the end of your paid period, and you can continue using Orylo until then. Failed renewal payments do not extend paid access. After access ends, your local history remains available to view and export.

If you buy lifetime access while subscribed, we stop your existing Orylo subscription after the lifetime payment succeeds. No prorated credit or refund of unused subscription time is included in this conversion, without limiting the refund rights below. Refunding lifetime access does not automatically restart a canceled subscription. To change between monthly and yearly billing, cancel your existing subscription and select the new plan after it ends.

The price, currency, billing interval, and applicable taxes are shown before payment. We do not charge for the free trial unless you separately choose a paid plan. Material subscription price changes will be communicated in advance as required by applicable law. A lifetime purchase does not guarantee perpetual availability of third-party services or compatibility with every future operating system, and does not limit the remedies described in these Terms.

Payments and refunds

Payments are processed through our payment provider. You authorize the charge shown at checkout when you complete your purchase. Your bank or payment provider may apply its own exchange rates or fees.

You may request a full refund within seven days of your purchase. Submit your request through our website support form, selecting “Purchase or account,” or email support@orylo.io. Include your purchase email and order reference so we can locate the payment. Eligibility is based on when you submit your request, not when we finish processing it.

Refund requests are handled by our support team. Approved refunds are returned to the original payment method; the time until funds appear depends on your payment provider. After seven days, refunds remain available where required by applicable law.

Nothing in these Terms excludes any cancellation, refund, repair, replacement, price-reduction, or other consumer right that cannot lawfully be excluded. Where a digital-content withdrawal right applies, any exception depends on the conditions required by applicable law, including required express consent and acknowledgment.

To ask about a payment or refund, contact us with your account email and purchase reference. Do not send your full payment-card number or security code. A full refund may revoke the license associated with that purchase and does not create a new trial. A payment dispute may result in temporary suspension of the disputed entitlement while its status is resolved. Deleting an account does not automatically submit a refund request.

5. Using AI features

AI output can be inaccurate, incomplete, or inappropriate. Review it before relying on it, publishing it, or using it to make a consequential decision. Orylo does not provide a substitute for qualified medical, legal, financial, or other professional advice.

You are responsible for the content, instructions, and access you provide. Connected assistants and enabled automation may act on your behalf, affect files or external services, and incur third-party charges. Review your permissions and settings and keep backups of important work. These responsibilities do not exclude our responsibility for our own obligations or faults.

6. Your content

You retain your rights in the content you provide to Orylo. You must have the rights or permission needed to use that content and to direct its processing through your chosen assistants and integrations.

You authorize the processing and transmission reasonably necessary to carry out the features and instructions you choose. This authorization does not give Orylo ownership of your content or a general right to upload your local files to our account backend. If you send us a support request, you authorize us and our service providers to use that submission to investigate, respond, and provide related support, as described in our Privacy Policy.

Rights in AI-generated output may depend on applicable law and the generating provider's terms. We do not guarantee that output is unique, copyrightable, free of third-party rights, or licensed for every intended use. Any rights you hold in your inputs or outputs remain yours; these Terms do not transfer them to Orylo.

7. Acceptable use

You must not use the Services to:

• Violate applicable law or infringe another person's intellectual property, privacy, or other rights.
• Access accounts, devices, systems, or information without authorization.
• Distribute malware, carry out fraud, or cause deliberate harm to other people or systems.
• Evade license restrictions, misuse payment or trial mechanisms, or provide unauthorized shared access.
• Disrupt the Services, compromise their security, or interfere with other users' access.

These restrictions do not prohibit lawful research, good-faith security reporting, criticism, or activities protected by applicable law. They do not imply that Orylo monitors your local conversations.

8. Third-party services and software

Connected agents, model providers, tools, messaging platforms, and other third-party services are operated independently and may have their own terms, fees, policies, and technical requirements. You are responsible for reviewing the terms applicable to services you choose to use.

Third parties may change or discontinue their services, APIs, models, or access requirements. As a result, an integration may change or stop working. We cannot guarantee the availability or behavior of services we do not operate, but this does not exclude obligations we have under applicable law or an express commitment we make to you.

References to third-party names or trademarks identify compatibility or an integration; they do not by themselves imply sponsorship or endorsement.

9. Orylo intellectual property

Except for your content and separately licensed components, Orylo's application, website, branding, and related materials belong to us or our licensors and are protected by applicable intellectual-property laws.

You may use these materials as permitted by your license, these Terms, applicable third-party licenses, and law. You may not present yourself as Orylo or falsely imply that your product or service is endorsed by us.

10. Service changes, suspension, and termination

We may maintain, update, or modify the Services to improve functionality, address security or compatibility issues, or meet legal requirements. Some features depend on online services or third-party capabilities. Preview or experimental features may change or be withdrawn.

We may restrict or suspend access where reasonably necessary to address a material breach of these Terms, fraudulent payment, a security threat, unlawful activity, or a legal obligation. Where practical and appropriate, we provide notice, an explanation, and an opportunity to resolve the issue. Urgent security or legal circumstances may require action without advance notice. Measures will be proportionate to the circumstances.

You may stop using Orylo at any time and may request account deletion using the contact details below. Termination or deletion does not automatically remove local data or information held by third parties. Privacy and retention matters are governed by our Privacy Policy and applicable law.

If we discontinue a paid service or materially reduce a paid benefit, we will provide appropriate notice and any remedy required by applicable law or the purchase terms. Termination does not eliminate rights or obligations that arose before termination, including payment obligations, lawful refund rights, or provisions that by their nature continue to apply.

11. Warranties and responsibility

We will provide the Services with reasonable care and skill and honor any non-excludable rights that apply to you. We do not promise that the Services will be uninterrupted, error-free, compatible with every configuration, or capable of producing a particular AI result.

To the extent permitted by applicable law, no additional warranties are given beyond those expressly stated in these Terms, the applicable purchase offer, or required by law. Assess whether the Services meet your requirements before relying on them for work where an error or interruption could cause harm.

To the extent permitted by applicable law, we are not liable for losses that were not reasonably foreseeable, or for indirect or consequential losses such as lost profits or business opportunities arising from your use of the Services. This exclusion applies only where it is lawful and does not remove any remedy available under mandatory consumer law.

Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence where protected by law, or any other liability that cannot lawfully be excluded or limited. Nothing transfers responsibility for our own legal obligations to you.

12. Changes to these Terms

We may update these Terms to reflect changes to the Services, our business, or legal requirements. The current version displays its revision date above. We provide reasonable advance notice of material changes where required and obtain renewed acceptance where necessary.

Changes do not retroactively remove accrued purchase rights or resolve an existing dispute on newly imposed terms. If you do not agree to a change that requires your acceptance, you may stop using the affected Services. Any available refund or other remedy is determined by your purchase terms and applicable law.

13. Disputes and general provisions

If a problem arises, please contact us so we can try to resolve it. This does not require you to delay a legal claim or complaint, miss a deadline, or give up a statutory remedy.

These Terms do not impose mandatory arbitration or waive class-action rights. Applicable law and the courts with jurisdiction are determined under the legal rules that apply to the dispute. Nothing in these Terms deprives you of mandatory protections or the right to bring a claim in a court available to you under applicable consumer law.

If a provision is found unenforceable, it will apply only to the extent permitted by law, and the remaining provisions continue to apply. A failure to enforce a provision on one occasion is not a waiver of the right to enforce it later.

These Terms, together with the specific purchase terms expressly presented to you and applicable third-party component licenses, govern your use of the Services. They do not override mandatory law or any binding representation on which you were legally entitled to rely.

14. Contact

For questions about these Terms, your license, or a purchase, contact Orylo at support@orylo.io or through our website support form. Choose “Purchase or account” for purchase, refund, or account requests.